FAQs

Do you accept returns or refund requests?

No, all sales are final & non-refundable. This is an industry standard.

Are the machines brand new?

All units if listed as new are brand new, & factory sealed in the box. All Bitmain products come with a 365 day factory warranty.

Where do you ship the miners from?

We are a US company based in Grand Forks North Dakota, with American bank accounts & American employees. We ship worldwide & as such, we have stock ship out of the US and Hong Kong.

How long does shipping take?

Delivery can take 5-14 days of receipt of payment for new ASICs. Used ASICs delivery can take 10-21 days. Delivery time can be longer, due to logistics or customs events & backlogs that are out of our control, however this is rare.

Will I have to pay customs duty?

Duties are covered within our quoted price, and Musk Miners handles all logistics. For larger orders, please reach out prior to purchase via the Contact Us page.

What payment methods do you accept?

For payment we accept Credit Cards, stable coin (USDT) and Bank Wire or ACH (USD). Once a product is selected, we will send you a personalized invoice that will contain payment instructions attached. For CC payments, please contact us.

What are your order cancelation terms?

Our terms are very simple & listed on our refund policy page.

What happens if my miner arrives faulty?

This can happen, and when it does, we understand it’s frustrating. At Musk Miners, our responsibility is to deliver to you brand new sealed units, so if a miner arrives faulty, buyers are responsible to take up the fault with the manufacturer & open a repair ticket to utilize the factory warranty.

There are no repair costs for any units under warranty. Buyers will only be responsible for shipping costs.

What about warranty?

All new Bitmain S19’s come with a 365 day warranty. An advantage to purchasing Bitmain products is that they have a repair center stateside in New Hampshire.

Learn how to submit a Bitmain repair ticket here:

https://support.bitmain.com/hc/en-us/articles/226760527-How-to-create-or-edit-a-Apply-for-Repair-ticket  

Does the S19j Pro come with a power supply?

The S19j series comes with the power supply built in, but does not come with the power cables.

Do you provide any after sale support, troubleshooting, or repairs?

All repair requests should be done through the manufacturer. We do help with setup of ASIC if we have availability, free of charge.

What electrical cable and plug come with the KD5 and do I need to purchase my own?

You need to purchase your own power cable. The cable it comes with is for the 220v outlets. You will need to get a USA C19 cable.

Is there a minimum ASIC quantity for hosting?

Yes and No! We only require a 5 unit minimum for our flare gas mining locations, our on-grid facilities do not have minimums.

What ASIC models will you host?

S19s, L7s, KD Max's/6s

If I host with you who owns the ASICs?

You own them.

What are the fees to host?

We charge 8-8.5 cents per kilowatt hour.

Where are your hosting facilities located?

Arkansas, Louisiana, North Dakota, Oklahoma and Texas. We also have availability at an on-grid hydroelectric facility in Washington.

Can I send Musk Miners my existing miners to be hosted with you?

We prefer miners that are purchased through us but are willing to work with outside units.